Refund policy

Refund Policy

Got Your Six (ABN 70 450 031 684)

We comply with the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under ACL.

Change of Mind

We do not offer refunds or returns for change of mind.
This includes, but is not limited to:

  • Deciding you no longer want the product

  • Ordering incorrectly

  • Finding the product cheaper elsewhere

  • Not using the product after purchase

This policy does not affect your statutory rights under ACL.

Faulty, Defective, or Damaged Products

If your product is faulty, defective, or damaged, you may be entitled to a remedy under ACL.

To claim a remedy:

  • Contact us as soon as reasonably possible

  • Include your order number and photos or videos showing the issue

  • We may request the product be returned for inspection

Outcome:

  • If confirmed and covered under ACL or the manufacturer’s warranty, we will repair, replace, or refund the product at no cost

  • Major failures: you are entitled to a replacement or refund

  • Minor failures: we may choose to repair or replace the product

Manufacturer’s Warranty

We offer a 3-month manufacturer’s warranty in addition to your ACL rights. It covers defects in materials and workmanship under normal use.

Not covered:

  • Normal wear and tear

  • Misuse, abuse, or neglect

  • Unauthorised modifications or improper installation

  • Impact or accidental damage

  • Exposure to weather or moisture outside intended use

  • Cosmetic damage that does not affect functionality

Incorrect Items

If you receive an incorrect item, notify us within 7 days of delivery.
We will arrange a replacement and cover reasonable return shipping costs.

Non-Returnable Items

Unless required by law, the following items are not eligible for return:

  • Products showing heavy or improper use

  • Products with missing parts or accessories

  • Clearance or final-sale items (clearly marked at checkout)

Refund Processing

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your payment provider

Contact Us

Email: gotyour6ix.official@gmail.com

Please include your order number in all correspondence.